Frequently Asked Questions

 

Where can I download Lively?

You can download Lively from the Apple App Store.

 

When will Lively be available for Android?

Hang tight, friends! We're working on it. 

 

How much does Lively cost?

Lively is completely free.

 

How does Lively work?

Lively Video Chat is our newest feature. When you open Lively you will be automatically put into Video Chat mode. Pick a topic (or create your own) and you will be presented with another person. If you’d like to talk to that person, tap GO. If not, tap NEXT. If both parties tap GO you will enter a video chat with that person and can talk for as long or as short as you’d like. You may add that person as a friend by tapping the green add button if you would like to keep in touch. If one or both parties tap NEXT you will be presented with a new person and will have the ability to choose GO or NEXT with him/her as well.

If you're interested in using Lively as a dating app, please use "Lively Classic." Lively Classic allows you to swipe through people with video profiles. Similar to other dating apps, in order to begin messaging with someone on Lively Classic it needs to be a mutual match.

 

Is Facebook the only way to sign up?

Yes. We use Facebook so we can take your name, age, school, and occupation and add it to your profile. We will never post to your Facebook account.

 

What do you do with my information?

We will never sell your information. For more details, please refer to our Privacy Policy.

 

What’s a quickie?

A quickie is any picture or video you have on your profile. Some apps call these "moments" or simply "photos".

 

How do I add quickies?

You can add a quickie by selecting "Edit Profile" and then press the " + " button under "Quickies".

 

How can I change my profile photo?

You can edit your profile picture by selecting "Edit Profile" and then tapping your current profile picture at the top right hand of the screen.

 

How can I delete a quickie?

To delete a quickie go to "Edit Profile" and click the X button in the bottom left corner of the quickie you wish to delete.

 

How do I reorder the quickies on my profile?

To reorder quickies go to "Edit Profile" and press and hold the quickie you wish to reorder. You should be able to drag and drop the quickie into you desired order.

 

Why am I seeing people outside of my region?

When in Video Chat mode you will be able to talk to anyone, regardless of his or her location. In Lively Classic we do our best to introduce you to people nearby however depending on your location we sometimes expand how far we're willing to look so that you receive a full set of matches.

 

How do I report someone?

To report someone's profile, select the three dot symbol underneath the chat button. From there you can select 'Report'.

 

How do I turn off push notifications?

Go to Settings within the Lively app. At the bottom you will be able to toggle notifications for Daily Matches and New Messages.

 

How do I change my location?

Go to Settings and tap your current location. From there you will be able to change locations.

 

What does it mean to Hide My Profile?

Hide My Profile is a great option if you don't want to be shown in search results (ie: you are currently talking to someone you like) but you don't want to delete your profile entirely. While in Hide My Profile mode you can still chat with any your current connections, but you will not be receiving any more. You can go out of Hide My Profile mode at any time.

 

How can I delete my profile?

Spoiler alert, you can't. Sad days. Just kidding. Go to Hide My Profile and under Hide Me is a delete option.

How does live Video Chat work?

Lively Video Chat is our newest feature. When you open Lively you will be automatically put into Video Chat mode. Pick a topic (or choose your own) and you will be matched up with another user. You will get to see this person’s profile picture, first name, age, and the topic that they’re interested in. If you’d like to talk to that person, tap “GO” to enter the video chat. If you would like to pass, simply tap “PASS”. Once the video chat has begun, you can talk as long or as short as you would like. You may also add them as a friend if you would like to keep in touch.

 

What happens if I get matched with someone on Video Chat who wants to talk about a different subject?

We're expecting that to happen a good chunk of the time. It's completely fine to be connected with someone who has chosen a different topic to talk about. Topics are only there as suggestions for icebreakers.

 

Why do I only have 8 seconds to choose if I want to talk to someone?

Because live video chat is well, live, and no one likes to be kept waiting.

 

I accidentally clicked “next”. Is there anyway to go back?

Unfortunately not at this time, but it's something we're working on.

 

Why is my face blurred when I begin the video chat?

Have you ever tried to take a selfie video before? They're not always the most flattering. Your face is blurred for the beginning of live chat so you don't need to worry about how you look. The blur will slowly go away over time, but you can always add it back by pressing the "Blur" button.

 

Can I stay blurred the entire time?

Absolutely! Just keep tapping the "blur" button before you are completely revealed.

 

What happens if I’m in Video Chat mode and I want to end the chat?

Click the red hang up button on the right side of the screen.

 

What is that green "add" button? Will that bring another person into the video chat?

No. Currently video chat is only a two-way street and you cannot add a third party to the video call. The green add button is there in case you want to keep in touch with the person you are speaking with.

 

What happens if I press the friend request button?

If you would like to keep in contact with someone you meet on Video Chat simply click the Add Friend button. If they feel the same way then their profile will appear in your messenger screen.

 

What happens if I lost connection during live chat?

Tough luck. The person you were talking with will get a message saying you lost connection. You may have the ability to chat with them again.

 

I thought Lively was a dating app. Why am I being matched with people of the same/different gender on Video Chat?

The purpose for Video Chat is to meet and talk to new people, not for dating. That said, you can be matched with anyone, regardless of age, sex, or location. If you prefer to use Lively as a dating app then please use Lively Classic.

 

What are your social handles?

So glad you asked! Follow us at: Facebook: @LivelyApp, Instagram: go_lively, Twitter: get_lively

 

I met someone on Lively! How do I share my story?

That's awesome! Email us at press@golivelyapp.com

 

I'm interested in partnering with Lively. Who should I contact?

Let's chat! Email us at partners@golivelyapp.com

 

I'm interested in writing about Lively. Who do I contact for a quote/more information?

Please send us an email at press@golivelyapp.com

 

What is Lively about and how can I help?

Spoiler alert, you can't. Sad days.