Frequently Asked Questions


Where can I download Lively?

You can download Lively from the Apple App Store.


When will Lively be available for Android?

Hang tight, friends! We're working on it. 


How much does Lively cost?

Lively is completely free.


Is Facebook the only way to sign up?

Yes. We need your name, profile picture, age, and gender for your profile. Your Facebook profile picture will be your profile picture on Lively. Don’t worry, we’ll never post to your Facebook account.


What do you do with my information?

We will never sell your information. For more details, please refer to our Privacy Policy.


How can I change my profile photo?

Unfortunately you cannot change your profile photo, but that’s something we’re working on.


How does Lively work?

When you open up Lively you will first see yourself on camera. You will have the option to add a custom filter to your already-lovely-self, and when you’re ready tap “START CHATTING”. You will then be instantly connected to another person and/or group. If all groups are filled you may have to wait a minute or two until a spot opens up. Chats can range from two to four people and you can leave the chat whenever you please.


What's the point of having filters?

To make video chat more fun! Filters also are a great tool for people that want to chat with others, but are a little bit shy about showing their faces.


What is that green “add” button? Will that bring another person into the video chat?

If you’re talking to someone you really like, you can tap the green button to add him or her to your friends list. Tapping it will not add another person to the chat--that will happen automatically.


What happens if I press the friend request button?

If you would like to keep in contact with someone you meet on Lively simply click the Add Friend button. If they feel the same way then their profile will appear in your messenger screen.


How do you monitor inappropriate activity?

Safety is our primary concern. We have implemented a number of different ways to ensure your chat is fun, safe, and SFW. We have face detection software that will alert you if the person you are connecting with does not have the camera on his or her face. You can also report users by tapping the “Report” button. Finally, our team actively monitors reporting and will ban users who do not abide by our guidelines.


What should I do if I see inappropriate content?

If something makes it past our face detection filter system, you can report a user for inappropriate behavior. Tap the three button icon on their screen and you can report from there.


What happens if I lose internet connection during live chat?

It’s not guaranteed, but if the chat is still going on when you regain connection, you may be able to enter the same chat again.


What do I do if I want to leave the chat?


Tap the red hang up button.


How do I turn on/off push notifications?

Go to Settings on your iPhone. Tap notifications, swipe down until you reach Lively, and then toggle the “Allow Notifications” bar.



How do I delete my account?

You sure you want to go? Go to Settings in the app and at the bottom you’ll see a Delete Account option.


Wait, so you guys aren't

Nope! Unfortunately we can't help you out with any questions.


I thought Lively was a dating app. Now it’s a group chat app… what gives?

You’re right, Lively has made some pretty substantial changes over the past year. The goal of Lively is and always has been to connect people through the use of video from all over the world. Now whether platonically or romantically, that’s up to you.


What are your plans for the future?


We have some pretty cool ideas up our sleeves. Just wait and see ;)


What are your social handles?

So glad you asked! Follow us at: Facebook: @LivelyApp, Instagram: @go_lively, Twitter: @get_lively


I'm interested in partnering with Lively. Who should I contact?

Let's chat! Email us at


I'm interested in writing about Lively. Who do I contact for a quote/more information?

Please send us an email at